Last updated: October 2026
Nothing in this Policy limits mandatory consumer rights under applicable law.

1. RETURN PERIOD
You may request a return within 14 days from the date you receive your order.
To initiate a return, contact info@fratelliarena.com and include your order number and the items you wish to return.
Once your request has been reviewed, we will provide the necessary return instructions and, where applicable, a return shipping label.
After notifying us of your decision to return an order, the goods must be sent back within the period required by applicable law.

2. RETURN CONDITIONS
Products must be returned in substantially the same condition in which they were received.
Items must:
be unworn and unused, except as reasonably necessary to inspect and try them on;
include original tags and labels;
include original packaging where reasonably possible;
not have been washed, altered, damaged or soiled;
include the relevant order details or proof of purchase.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the goods.

3. RETURN ADDRESS
Returns must first be authorized by contacting us.
Our current return facility is:
Fratelli Arena – Returns
Via della Liberazione 27
21013 Gallarate (VA)
Italy
Please follow the return instructions provided by Customer Service.

4. RETURN COSTS
Unless a product is defective, incorrect or otherwise subject to a remedy under applicable consumer protection law, the direct cost of returning the goods is borne by the customer.
Where Fratelli Arena provides a prepaid return label for convenience, the applicable return shipping cost may be deducted from the refund where permitted by law.
Returns originating outside the European Union may generate additional courier, customs, import/export, brokerage or handling charges. Where these costs are attributable to the return and may lawfully be charged to the customer, they may be deducted from the refundable amount.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item is defective, damaged or different from the product ordered, contact info@fratelliarena.com as soon as possible, including your order number and appropriate photographs or information.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection law.
Nothing in this section limits the statutory legal guarantee or other mandatory consumer rights.

6. EXCHANGES
Fratelli Arena does not generally process direct size or product exchanges.
If you require another size, colour or product, return the original item and place a new order separately.
Because many products are available in limited quantities, we cannot guarantee that the desired item will remain available while a return is processed.

7. SALE ITEMS AND GIFT CARDS
Discounted or sale products remain subject to mandatory statutory consumer rights.
Any product excluded from the statutory right of withdrawal will only be excluded where permitted by applicable law.
Gift cards may be non-refundable where legally permitted.

8. EU RIGHT OF WITHDRAWAL
Consumers in the European Union generally have the legal right to withdraw from an online purchase within 14 days from the day the goods are received, without providing a reason.
The decision to withdraw must be communicated within the applicable 14-day period.
After communicating the withdrawal, the goods must be returned within 14 days, in accordance with applicable law.
The customer may inspect and try on the goods as reasonably necessary. The customer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Unless otherwise required by law, the direct return cost is borne by the customer where the customer has been informed of this obligation.
Legal exceptions may apply, including certain goods made to the customer's specifications or clearly personalized.

9. REFUNDS
Once a return reaches our facility, it will be inspected by our Quality Control team.
Where a refund is due, it will be processed within the timeframe required by applicable law.
For statutory withdrawals, Fratelli Arena may withhold reimbursement until we have received the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Approved refunds will normally be issued using the same payment method used for the original purchase.
After a refund is issued, banks and payment providers may require additional processing time before the funds appear in the customer's account.
Applicable return shipping costs, customs charges, diminished value or other amounts may only be deducted where permitted by law.

10. ORIGINAL SHIPPING COSTS
Where a statutory right of withdrawal applies, reimbursement of the original delivery costs will be handled in accordance with applicable law.
If the customer selected a delivery method more expensive than the least expensive standard delivery option offered by Fratelli Arena, any additional delivery cost may be excluded from the reimbursement to the extent permitted by law.

11. UNCOLLECTED OR REFUSED ORDERS
Uncollected parcels, refused deliveries, failed customs clearance and refusal or failure to pay applicable customs duties are governed by our Shipping Policy.
Where such a parcel is returned to Fratelli Arena, any refund will be processed after the parcel has returned to our facility.
Costs resulting from the failed or refused delivery may be deducted from the refundable amount where permitted by applicable law and as described in our Shipping Policy.

12. CONTACT US
Fratelli Arena
Arien Department SAS
Via Salutati 7
20144 Milano (MI), Italy
Email: info@fratelliarena.com