Last updated: October 2026
This Shipping Policy explains how orders placed through fratelliarena.com are processed, shipped and delivered.

1. ORDER CONFIRMATION AND PROCESSING
After placing an order, you will receive an order confirmation by email.
Once your order has been prepared and dispatched, you will receive a shipping confirmation containing the available tracking information.
Orders are processed on business days. Weekends, public holidays, high-volume periods, collection launches and circumstances outside our reasonable control may affect processing and delivery times.

2. SHIPPING DESTINATIONS
Fratelli Arena currently ships to:
Austria, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States and United Kingdom.
Available destinations may change. The destinations currently available for a specific order will be displayed at checkout.

3. SHIPPING METHOD
Fratelli Arena currently ships orders using DHL Express.
Once your order has been dispatched, tracking information will normally be sent to the email address associated with the order.
In exceptional circumstances, another suitable shipping provider may be used where necessary to complete delivery.

4. SHIPPING RATES AND ESTIMATED DELIVERY TIMES
ITALY
Express Shipping — estimated transit time: 1–2 business days
€9.99
Free on orders over €200
EUROPE
Express Shipping — estimated transit time: 1–2 business days
€24.99
Free on orders over €600
INTERNATIONAL
Express Shipping — estimated transit time: 1–2 business days
€39.99
Free on orders over €800
Delivery times are estimates and generally begin once an order has been dispatched.
They do not necessarily include order processing time, customs clearance or delays caused by couriers, public holidays, adverse weather or other circumstances outside our reasonable control.
The applicable shipping rate will be displayed at checkout.

5. TRACKING
Once your order has been dispatched, you will receive available tracking information by email.
If you experience an issue, contact info@fratelliarena.com and include your order number.

6. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate delivery and contact information.
If you notice an error after ordering, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Where delivery fails because the customer supplied an incorrect or incomplete address, additional shipping, return, storage or redelivery costs may be charged or deducted from an applicable refund where permitted by law.

7. CUSTOMS DUTIES AND IMPORT TAXES
Orders shipped outside the European Union may be subject to customs duties, import taxes, brokerage fees, clearance fees or other charges imposed by the destination country's authorities or courier.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
The customer is responsible for providing information or documentation required by the courier or customs authorities.
Customs procedures may delay delivery.

8. CUSTOMS CLEARANCE
For international shipments, DHL or the relevant courier may contact the customer to request payment or information necessary for customs clearance.
Customers are responsible for responding within the applicable timeframe.
Failure to provide the requested information or pay applicable charges may result in the parcel being held or returned to Fratelli Arena.

9. DELIVERY ATTEMPTS AND COLLECTION
If the recipient is unavailable, DHL may make an additional delivery attempt or provide alternative delivery or collection options, depending on the destination.
If delivery cannot be completed, the parcel may be held at a DHL facility or designated collection point.
The customer is responsible for monitoring tracking information and following courier instructions.
If the parcel remains uncollected beyond the courier's applicable holding period, it may be returned to Fratelli Arena.

10. UNCOLLECTED OR REFUSED DELIVERIES
If a customer:
refuses delivery;
fails to collect the parcel within the applicable holding period;
repeatedly fails to accept delivery;
provides an incorrect or incomplete address preventing delivery;
refuses or fails to pay applicable customs duties, taxes or clearance charges; or
fails to provide information required for customs clearance,
and the parcel is consequently returned to Fratelli Arena, the order will be processed once the parcel has physically returned to our facility.
Where permitted by applicable law, the customer may be responsible for costs directly resulting from the failed or refused delivery, including:
original shipping costs, where applicable;
return shipping charges;
customs duties or import/export charges incurred on return;
brokerage or customs clearance charges;
storage and handling fees;
other courier charges directly resulting from the return.
These amounts may be deducted from any refund due, to the extent permitted by applicable law.
Any remaining refundable balance will be processed once the parcel has returned and the applicable return procedure has been completed.

11. STORAGE AND ADDITIONAL CHARGES
If a shipment cannot be delivered due to circumstances attributable to the customer, the courier may apply storage, handling, redelivery or return charges.
Where Fratelli Arena incurs these costs as a direct result, they may be charged to the customer or deducted from an applicable refund where legally permitted.

12. DELIVERY DELAYS
Delays may occur because of customs inspections, courier disruptions, adverse weather, public holidays, high-volume periods, incorrect delivery information or circumstances outside our reasonable control.
If your shipment appears significantly delayed, contact info@fratelliarena.com.
Nothing in this Policy limits statutory consumer rights relating to delivery.

13. LOST OR DAMAGED SHIPMENTS
If your parcel appears lost or arrives visibly damaged, contact us as soon as possible and provide your order number and relevant information or photographs.
Fratelli Arena will investigate the matter with the courier and provide any remedy required under applicable law.
Where Fratelli Arena arranged the carrier, nothing in this Policy transfers to the customer any risk that remains with Fratelli Arena until delivery under applicable consumer protection law.

14. SHIPPING RESTRICTIONS
In exceptional circumstances, we may be unable to fulfil an order because of shipping restrictions, courier limitations, customs restrictions, stock discrepancies or other circumstances preventing shipment.
If Fratelli Arena cancels an order that has already been paid, the applicable amount will be refunded using the original payment method.

15. RETURNS
Returns are governed by our Returns & Refunds Policy.

16. CONTACT US
Fratelli Arena
Arien Department SAS
Via Salutati 7
20144 Milano (MI), Italy
Email: info@fratelliarena.com